Frequently asked questions
How requesting, quoting and delivery works at YOWS.
- What is YOWS?
- YOWS is a managed sourcing service. You tell us what you need from India, our team finds it, checks it and arranges delivery to your doorstep.
- Can I request something that isn't in the catalogue?
- Yes. Add it in your own words, paste a shopping list, upload a photo or record a voice note — everything follows the same sourcing workflow.
- Does submitting a request mean I have bought something?
- No. A request is not a purchase. Our team reviews it and shares a confirmed offer with pricing before anything is sourced or shipped.
- How is pricing decided?
- Each quotation includes the product cost, handling and delivery to your address, in your preferred currency. You only pay after you accept it.
- How long does sourcing take?
- It depends on the product and destination. Your request page shows a live status timeline from review to delivery.
- Which countries do you deliver to?
- We deliver worldwide where import rules allow the products you request. If something cannot be shipped to your country, we tell you before you pay.
- How do you contact me?
- By WhatsApp or email — whichever you choose in your account preferences.
Still unsure? our support team and a real person will reply.